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How it works

How it works

Making a claim after a non-fault car accident is simpler than most people expect. Here's exactly what happens, from the moment you get in touch to getting your life back on track.

Check if you can claim

  1. Tell us what happened

    Answer a few quick questions about your accident — what happened, when, and whether you were hurt. It takes a couple of minutes, it's free, and there's no obligation. You don't need any paperwork to start.

  2. We connect you with the right specialists

    We're an introducer: we pass your details to the regulated specialists we work with, who'll review whether you have a claim and what it could include. You'll deal with regulated professionals, not a call centre.

  3. They handle the rest

    If you have a case and choose to go ahead, the specialists can pursue your compensation, deal with the other side, and keep you updated — while you focus on getting back to normal. Where the accident wasn't your fault, they can often arrange a replacement vehicle too.

What you'll need to get started

Nothing formal. Just the basics of what happened and how to reach you. If you have them to hand, the other driver's details, photos, or a dashcam clip can help later — but don't worry if you don't.

What happens after you submit

A regulated specialist will review your details and get in touch about whether you can claim and what your options are. There's no obligation to proceed, and you decide whether to go ahead.

Who you'll be dealing with

Car Crash Claims helps you start your claim and connects you with regulated specialists. We are not a law firm and don't provide legal advice ourselves.

Is there any cost?

Checking whether you can claim is completely free, with no obligation. If you go ahead, claims are typically handled on a no win, no fee basis.*

Frequently asked questions

Will it cost me anything to check?

No — checking whether you can claim is free, and there’s no obligation to go ahead.

What if the accident was only partly my fault?

You may still be able to claim a reduced amount, so it’s worth checking.

How long do I have to claim?

Generally three years from the date of the accident in England, Wales and Scotland, though it’s best not to wait.

Ready to find out where you stand?

It takes a couple of minutes, it’s free, and there’s no obligation.

Check if you can claim